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BSB20120 Certificate II in Workplace Skills RTO Resources

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Deliver engaging BSB20120 training resources. Set your RTO up for success with high-quality BSB20120 RTO training resources designed for modern VET delivery. Developed by industry professionals and backed by VET compliance experts, these BSB20120 VET resources give you everything you need to streamline assessment marking, online learning, and classroom training. With both digital and print-ready options, you can easily support blended delivery or full online learning with engaging content that meets the needs of today’s learners.

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This is a Test Change

This qualification equips learners with essential workplace, communication, and organisational skills that form the foundation for success in any industry. Here are additional advantages of adding this qualification to your RTO’s scope:

Increasing enrolments: Enrolments increased by 18.54% between 2022 and 2023, reflecting the strong and growing demand for this qualification.
Growing online demand: Regional and remote areas recorded a 23.8% growth in enrolments from 2022 to 2023, emphasising the opportunity to deliver these training materials through online platforms and extend access to learners nationwide.
Funding opportunities: This qualification receives financial support from:
- Federal, state and territory governments
- Subsidised training
- VET student loans
- Australian Apprenticeships
Pathways to further study: This qualification provides a stepping stone to:
- BSB30120 – Certificate III in Business
- BSB40420 – Certificate IV in Human Resource Management
- BSB40520 – Certificate IV in Leadership and Management
- BSB41419 – Certificate IV in Work Health and Safety
- Marketing, communication, legal, and project management-focused diplomas

Ready to learn more about our exceptional BSB20120 materials?

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What’s Included

Your BSB20120 RTO learning materials contain everything you need to begin delivering exceptional training today.

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Why Choose Our Resources?

Learn how our BSB20120 resources and range of services can support your RTO’s training delivery.

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Simulated Business Sites

Save time and money, and enable unemployed students to easily complete learning activities. Explore more features and benefits now.

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Matching e-Learning

Our interactive BSB20120 e-Learning resources can help you save money and improve learning outcomes. View features and learn how.

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Licensing Info

Read the complete licensing terms for your BSB20120 learning materials here.

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Units Included in BSB20120 Certificate II in Workplace Skills

The BSB20120 RTO training materials cover core units, with a selection of elective options available to suit your RTO’s delivery needs. They include 2 units and 7 electives.

Units:

BSBCMM211 Apply Communication Skills
BSBOPS201 Work effectively in business environments

Elective Options:

BSBCRT201 Develop and apply thinking and problem solving skills
BSBDAT201 Collect and Record Data
BSBFIN301 Process financial transactions
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBOPS306 Record stakeholder interactions
BSBPEF101 Plan and prepare for work readiness

Enquire About BSB20120 Training Materials

Give your trainers the tools they need to deliver engaging, compliant training with our expertly developed RTO resources to purchase. Designed in collaboration with industry specialists, each set of BSB20120 RTO materials provide practical, ready-to-use content that supports consistent learning outcomes and simplifies delivery for your organisation. Backed by SCORM-compliant technology, our BSB20120 e-learning materials make it easy to offer flexible and interactive programs online or through blended learning. With a complete suite of training and assessment tools, your RTO can confidently deliver courses that meet compliance requirements while maximising learner engagement.

View more information about BSB20120 Certificate II in Workplace Skills on training.gov.au.